Effective as of 1 March 2022
Refunds & Returns
We have a 30-day return policy, which means you have 30 days after
receiving your item to request a return.
If buyer decided to return, buyer will be charged for ALL delivery and
shipping charges (delivery, shipping charges to and from our facility).
All massage chair brands offer an exchange of a new unit if deemed
unrepairable or defective by our service team to the point a replacement
is needed. After 30 days, all of our chair manufacturers offer warranty
To start a return, you can contact us at 1-888-848-2630. If
your return is accepted, we’ll send you a return shipping label, as well
as instructions on how and where to send your unit. Items sent back to
us without first requesting a return will not be accepted.
You can always contact us for any return question at
Gaming Chair Refund & Return Policy
We know you’ll love your new gaming chair, as such Osaki confidently
provides an industry-leading 60-day refund and return policy on all of
its Gaming Chairs. Your window of return begins the day your chair is
delivered, as stated by the delivering courier’s records.
If you are not satisfied with your product you may request an RMA from
our support team at 1-888-848-2630 anytime Monday-Friday between
9:30am-6:30pm CST. If your chair is deemed eligible you will receive
detailed instructions on how to proceed.
Please have your original receipt of purchase available when contacting
our support team, items cannot and will not be deemed acceptable without
proof of purchase.
When requesting a refund, you will be solely responsible for both the
outgoing and incoming shipping costs of your chair. Returned items must
be in their original packaging and fully disassembled.
After the 60-day refund period, your chair will only be covered by
Osaki’s standard 3-year warranty.
If you have any questions about our policies please feel free to reach
out at 1-888-848-2630.