First, it stays in the logistics garage for several days. No news for the time of delivery until I purchased the White gloves service. Then, they contacted me the next day.
Second, It arrived last week. But, no one contacts me for the installation until I called them at least three times. They kept saying they had arranged someone to call me back though.
Second, it doesn't work well. Most functions in the remote are useless. It shows that only the auto mode works. I cannot make it manual mode while the auto mode is too strong for my family.
It's unbelievable that such expensive price comes along with so bad quality and service.
Not Worth the money.
Why I give 2 stars But not 1 star is that the chair is really heavy and the guys of installation do a good job.
Overall. Not Recommend.