How do I contact you?
Our Toll Free number is (888)811-2755
Our Fax number is 214-960-4588
Or you can send us email info@osakititan.com
for Warranty: service@osakititan.com
Where are you located? Do you carry massage chairs at your location?
Yes, we carry all of Osaki, Titan, Apex massage chairs at our showroom and it's open to public. We are located at 1001 W Crosby Rd. Carrollton, TX 75006
How can I pay for my purchase?
We accept the following credit cards: Visa, MasterCard, American Express and Discover.
How about sales tax?
Sales Tax is added to orders delivered within Texas otherwise mentioned in the website. The state of Texas requires that we charge sales tax on the full amount of the order. When applicable, sales tax information will be displayed in your shopping cart along with other pricing information that pertains to your order. The current sales tax rate in Texas is 8.25%.
Can I call you to place an order?
Yes, it is welcome to call us to place your order. Local hours are 10AM to 7PM in central time. Our toll free number is (888)811-2755.
Do you have Money Back Guarantee on Massage Chairs?
Yes, for all massage chairs we offer a 30-day money back guarantee. No refunds after 30 days. If buyer decided to return, buyer will be charged for ALL delivery and shipping charges (delivery, shipping charges to and from our facility). All massage chair brands offer an exchange of a new unit if there are defects in the product (within 30 days). After 30 days, all of our chair manufacturers offer warranty service.
How about International Orders?
Duties, taxes and customs are the responsibility of the consumer and must be paid upon receipt of the shipment. These rules vary by country, and your local government determines duty and customs charges. All international orders must be paid by credit card. International shipments are subject to Duties, Taxes, Broker Fees, and Customs Fees in your country. These EXTRA fees are YOUR responsibility and must be paid upon receipt of the shipment.
What is Curbside Delivery?
This is our standard delivery method and is included when you purchase any massage chair from us. By curbside delivery, massage chairs will arrive unassembled in its original factory boxes. The trucking company will deliver the items to your driveway or entryway, and you will be responsible for entering it into your residence or business. Since massage chairs are heavy, you may require assistance from a friend or a family member.
What is White Glove Delivery?
By white glove delivery, massage chairs will be hand-delivered into your destination and assembled together. White glove delivery can add about 1-2 weeks to the standard lead time of delivery. Choose the shipping method as White Glove Delivery if you want the service.
How do I return?
Please call (888)811-2755, explain the situation and get your RMA number on any item. It'll be refused if you return the item before contacting us without a RMA number.
Put the packing list and your RMA number inside of your package with the item(s) to return. Make sure to include all parts and data sent with the package.
Tape boxes securely and attach an appropriate shipping label. Customers will be responsible for the shipping costs to and from our facility.
How do you handle my privacy?
We will never sell or give your e-mail address (or any other information about you) to anyone else without your permission. Period. We created this policy to demonstrate our firm commitment to your privacy.
Is it safe to use your website?
Yes, we are a member of Trustwave and had partnered with Authorize.net to ensure the highest level of encryption, PCI compliance and transaction safety. We use methods providing layered protection against data security breaches and fraud, which have the components of the Trusted Commerce program- Payment Card Industry Data Security Standard (PCI DSS) compliance services, SSL certificates and the Trust Commerce security.
Complete our contact form with your question and we will get back to you promptly.