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Osaki, Titan & AmaMedic - #1 Choice for Massage Chairs in the U.S.

Osaki, Titan & AmaMedic - #1 Choice for Massage Chairs in the U.S.

Sales Policy (old)

Effective as of 1 March 2022

Payments

  1. Payment Methods we accepts Visa, MasterCard, American Express and Discover.
  2. There are also financing options and giftcard method.
  3. Credit and debit cards are subject to address verification by your financial institution.
  4. If you have an error message after submitting your credit card information, please check to make sure that following information are correct :
    • Billing address with your card issuer
    • Card number
    • Card type
    • Card expiration date
  5. If you are still experiencing problems, please call your card issuing bank for details. We remind you that if you shop at Titanchair.com, your information is safe and secure.

Returns & Exchanges

  1. Please keep your original packaging for 30 days in case you choose to change your mind.
  2. Any returns within 30 days of purchase for whatever reason, shipping costs outbound and inbound will be paid by the customer. For all returning merchandise, you must have RMA (Return Merchandise Authorization) authorized by us.
  3. Customers will be responsible for both, the original delivery and the return shipping charges.
    * This applies to cancellations if the order has been shipped
  4. The product being returned must have all the original packaging and be in new resalable condition.
  5. All massage chairs can be returned or exchanged within 30 days.
  6. TThe 30-day time frame for acceptance of returning merchandise starts from the delivery date of the product. No return of merchandise after this 30 day time window.
  7. In case of shipping damage from our company to the delivery address of the customer, replacement parts will be sent to the customer or a new unit based on a per case basis.
  8. For all items not under the Titan Brand, a restocking fee of 20% will be added for any returns within 30 days of purchase.

To prepare returns:

  1. Get your RMA number:
  2. Send us an email, stating that you have read our return policy to info@osakititan.com
  3. You can also call us to expedite this process at 888-848-2630.
  4. Returning merchandise must have a copy of your invoice, and RMA written on the box of returning merchandise.
  5. Choose the shipping company of your choice for return or call us to get a designated shipping company. We can provide shipping documents (BOL), labels, and instructions.
  6. Call us back with the tracking number of the returning merchandise.
  7. Product/merchandise must be insured for the possibility of damage/getting lost.

Easy Returns

  1. Please call 1-888-848-2630 and explain the situation and get your RMA number on any item. If you send your return before contacting us without a RMA number, the return will be refused.
  2. Put the packing list and your RMA number inside of your package with the item(s) to return. Make sure to include all parts and data sent with the package.
  3. We can provide shipping documents (BOL), labels, and instructions. Customers will be responsible for both, the original delivery and the return shipping charges.
  4. Please follow the instructions to have your item returned back to us for a refund.

Massage Chairs

  1. For all massage chairs we offer a 30-day money back guarantee.
  2. Customers will be responsible for the shipping costs to and from our facility.
  3. No refunds after 30 days.
  4. You will be charged for ALL delivery and shipping charges.
  5. Buyer will be responsible for all shipping charges to and from our facility.
  6. All massage chair brands offer an exchange of a new unit if deemed unrepairable or defective by our service team to the point replacement is needed (within 30 days)
  7. After 30 days, all of our chair manufacturers offer warranty service.

Giftcard Policy

  1. Purchased Giftcard is not refundable.
  2. One giftcard order is made for one recepient.
  3. All giftcards are valid for 1 year from purchase date. Purchases made with valid giftcard number is not refundable. All other return policy applies to purchases made by giftcards.
  4. Giftcards are delivered through email only. It is customes' responsibility to put the correct receivers' email address. Once we send confirmation email to the receiver, changes cannot be made.
  5. Please contact us for more details.

Common Chair Features

Discover the innovative technologies and features that make our massage chairs the ultimate relaxation solution.

2D vs 3D vs 4D Rollers

Understand the differences between roller technologies and how they deliver customized massage experiences.

All About Tracks

Explore S-Track, L-Track, and SL-Track systems that follow your body's natural contours for optimal relief.

Body Scanning

Advanced sensors map your unique body shape to deliver a personalized massage tailored to your needs.

Airbag Compression

Strategically placed airbags provide gentle compression therapy to arms, legs, and shoulders for full-body relaxation.

Adjustable Intensity

Customize your massage experience with multiple intensity levels from gentle relaxation to deep tissue therapy.

Heat Therapy

Soothing heat elements in the back and calves improve circulation and enhance muscle relaxation.

Zero Gravity

Experience weightlessness as the chair reclines to distribute your weight evenly and reduce spinal pressure.

Stretch Programs

Automated stretching routines help improve flexibility, reduce tension, and enhance overall mobility.

Space-Saving Design

Zero-wall technology allows the chair to recline while requiring minimal clearance from the wall.

Massage Programs

Discover our comprehensive range of massage techniques designed to provide ultimate relaxation and therapeutic benefits.

Swedish massage uses long, flowing strokes to promote relaxation, improve circulation, and ease muscle tension. This gentle technique is perfect for stress relief and overall wellness.

Deep tissue massage targets the deeper layers of muscle and connective tissue. Using firm pressure and slow strokes, this technique helps relieve chronic pain and muscle stiffness.

Reflexology focuses on applying pressure to specific points on the feet, hands, and ears that correspond to different organs and systems in the body, promoting natural healing and balance.

Shiatsu is a Japanese technique that uses finger and palm pressure on energy pathways throughout the body. This method helps restore energy flow and promotes deep relaxation.

Tapping massage uses rhythmic percussion movements to stimulate muscles and improve circulation. This invigorating technique helps energize the body and release muscle tension.

Kneading involves lifting, rolling, and squeezing muscles to improve flexibility and reduce muscle knots. This technique is excellent for relieving tension and improving muscle recovery.

Stretching massage combines gentle stretching movements with massage techniques to improve flexibility, increase range of motion, and prevent muscle stiffness and injury.