Osaki AI Vivo (Duo) 4D + 2D

I have been using the Osaki AI Vivo (Duo) 4D + 2D for a short period, and my experience so far has been mixed and frustrating.

The chair initially arrived with a non-functioning leg massage system. After contacting support, I received service assistance and replacement parts, and the leg function was eventually restored.

However, after the technician visit, a new issue occurred where the back roller system stopped working completely and no longer functions in any mode.

At this point, multiple core functions have failed at different times, requiring ongoing service and troubleshooting. While support has been responsive, the product itself has not been stable or reliable out of the box.

I am currently still working with the service team to resolve the issues, and I hope a stable long-term solution can be achieved.

I have not received it since I bought

I ordered this Massage Chair on May 12 and paid for White Glove Delivery and Installation.

The order was first delayed because the shipment was processed with the wrong ZIP code. When the delivery team arrived on June 2, they informed me they could not bring the chair to the second floor because only two movers were assigned, while their policy requires three people for an item of this weight. This was despite the fact that I had completed your delivery survey and clearly indicated the second-floor delivery requirement.

The chair was taken away, and I was told the delivery would be rescheduled. June 5, I have received no update. Furthermore, the tracking status incorrectly shows the order as "Delivered," even though I have never received or signed for the chair. I contacted customer service and the lady took my order number then put me on hold for over an hour then hang up on me. No one replies to the email I sent on June 5th. It is a scam!

I bought the 4D+2D one, family are using it every single day. Investment well worth it!

The chair looks good and has strong features, but unfortunately my unit arrived with several issues.

The control panel was cracked upon delivery, and both arm/hand massage functions are not working at all. For a brand new chair, this is very disappointing.

I have contacted customer service and am currently waiting for a proper resolution. I hope the company can either replace the unit or provide a reasonable solution.

I will update my review based on how this is handled.