For starters it is not 2 years warranty but 5 years, equal to 3 years warranty and 2 more years EXTENDED WARRANTY. (I called Osaki headquarters to confirm that the Titan epic was more spacious than the Titan Advent because I am 6’1” with 210 lbs, and the rep I spoke to asked how much I would pay and I said around $4,900+ and she told me that she could get it for $4,900 flat including taxes and white glove, and she will add an extended warranty totalling 5 years, all of this if I bought it directly from Osaki in Dallas Tx.) I will appreciate it in writing ( hope the conversation was recorded, so you can confirm my point ) because it was one of the reasons I bought it, at your company over the phone instead of locally in the Miami and Broward counties in South Florida.
I like the Epic very much but it is a bit tight on my waist/sacral area.
Additionally I appreciate if you have YouTube videos or links of how to get the best from your massage chair.
I paid White Glove treatment and was very satisfied of the delivery process.
Hope to hear from you regarding the warranty soon.
Luis Abalo
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