Let me start with saying Titan has been very cooperative and is offering to exchange the Fleetwood with another chair at a reasonable cost. But the Fleetwood is just way too intense. So unless you want a “hurt me” massage every time, pick another model. I’m 6’4” 245 lbs. I’m certainly not fragile. But the rollers, and especially the airbags, even on manual and at the lowest settings, are nearly unbearable. The arm, shoulder, and calf airbags feel like they could break a bone. The rollers in mid to upper back are very hard and try’s to push you out of the chair. I’ve sat in many other chairs and was always a pleasant experience. The Fleetwood II is not pleasant at all. I’m exchanging it for a less harsh model that will hopefully be more comfortable.