We have already purchased several massage chairs through Titan, and we are customers who plan to continue working with you moving forward. Most of the orders we’ve placed have arrived without issues and were properly installed in the customer’s home as promised.
However, with this specific order, we experienced two major issues:
1. The delivery took a very long time to arrive.
2. The item was not installed as promised upon delivery.
As a result, the customer is very frustrated because she is unable to properly use and enjoy the gift she received. This situation is concerning to us both from a timing standpoint and from a customer service perspective.
We would appreciate it if you could please contact me as soon as possible so we can resolve this issue quickly and ensure the customer is properly taken care of.
[****]
Johnny.