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Osaki, Titan & AmaMedic - #1 Choice for Massage Chairs in the U.S.

Osaki, Titan & AmaMedic - #1 Choice for Massage Chairs in the U.S.

Refund Policy (old)

Effective as of 1 March 2022

Refunds & Returns

  • We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
  • If buyer decided to return, buyer will be charged for ALL delivery and shipping charges (delivery, shipping charges to and from our facility). All massage chair brands offer an exchange of a new unit if deemed unrepairable or defective by our service team to the point a replacement is needed. After 30 days, all of our chair manufacturers offer warranty service.
  • To start a return, you can contact us at 1-888-848-2630. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your unit. Items sent back to us without first requesting a return will not be accepted.
  • You can always contact us for any return question at 1-888-848-2630.

Gaming Chair Refund & Return Policy

  • We know you’ll love your new gaming chair, as such Osaki confidently provides an industry-leading 60-day refund and return policy on all of its Gaming Chairs. Your window of return begins the day your chair is delivered, as stated by the delivering courier’s records.
  • If you are not satisfied with your product you may request an RMA from our support team at 1-888-848-2630 anytime Monday-Friday between 9:30am-6:30pm CST. If your chair is deemed eligible you will receive detailed instructions on how to proceed.
  • Please have your original receipt of purchase available when contacting our support team, items cannot and will not be deemed acceptable without proof of purchase.
  • When requesting a refund, you will be solely responsible for both the outgoing and incoming shipping costs of your chair. Returned items must be in their original packaging and fully disassembled.
  • After the 60-day refund period, your chair will only be covered by Osaki’s standard 3-year warranty.
  • If you have any questions about our policies please feel free to reach out at 1-888-848-2630.

Common Chair Features

Discover the innovative technologies and features that make our massage chairs the ultimate relaxation solution.

2D vs 3D vs 4D Rollers

Understand the differences between roller technologies and how they deliver customized massage experiences.

All About Tracks

Explore S-Track, L-Track, and SL-Track systems that follow your body's natural contours for optimal relief.

Body Scanning

Advanced sensors map your unique body shape to deliver a personalized massage tailored to your needs.

Airbag Compression

Strategically placed airbags provide gentle compression therapy to arms, legs, and shoulders for full-body relaxation.

Adjustable Intensity

Customize your massage experience with multiple intensity levels from gentle relaxation to deep tissue therapy.

Heat Therapy

Soothing heat elements in the back and calves improve circulation and enhance muscle relaxation.

Zero Gravity

Experience weightlessness as the chair reclines to distribute your weight evenly and reduce spinal pressure.

Stretch Programs

Automated stretching routines help improve flexibility, reduce tension, and enhance overall mobility.

Space-Saving Design

Zero-wall technology allows the chair to recline while requiring minimal clearance from the wall.

Massage Programs

Discover our comprehensive range of massage techniques designed to provide ultimate relaxation and therapeutic benefits.

Swedish massage uses long, flowing strokes to promote relaxation, improve circulation, and ease muscle tension. This gentle technique is perfect for stress relief and overall wellness.

Deep tissue massage targets the deeper layers of muscle and connective tissue. Using firm pressure and slow strokes, this technique helps relieve chronic pain and muscle stiffness.

Reflexology focuses on applying pressure to specific points on the feet, hands, and ears that correspond to different organs and systems in the body, promoting natural healing and balance.

Shiatsu is a Japanese technique that uses finger and palm pressure on energy pathways throughout the body. This method helps restore energy flow and promotes deep relaxation.

Tapping massage uses rhythmic percussion movements to stimulate muscles and improve circulation. This invigorating technique helps energize the body and release muscle tension.

Kneading involves lifting, rolling, and squeezing muscles to improve flexibility and reduce muscle knots. This technique is excellent for relieving tension and improving muscle recovery.

Stretching massage combines gentle stretching movements with massage techniques to improve flexibility, increase range of motion, and prevent muscle stiffness and injury.